Transparency and trust are at the core of our business. Review our policies to understand how we protect your data and maintain fair practices.
How we collect, use, and protect your personal information
At GC Tech IT Solution, we value your privacy. This policy outlines how we collect, use, and protect your personal information when you visit www.gctech.my or use our services.
We collect data such as name, email, phone number, company details, and any information provided via our contact forms or customer support.
We track IP addresses, browser types, and interactions with our site and emails to improve your experience.
Your data is used for handling inquiries, orders, and payments, providing customer support, and collecting feedback.
We may send promotional emails if you opt-in and comply with legal obligations, such as fraud prevention.
We do not sell or rent your data. Information remains private unless legally required to disclose.
We collect items purchased, billing/shipping addresses, and payment details.
If you create an account, we store your name, contact details, and order history.
Authorized staff can access order and customer data to assist with orders and refunds.
We share data only with necessary service providers. Example: PayPal Privacy Policy.
Data is shared to improve customer experience and logistics efficiency.
We may update this policy. Changes will be posted here, and we encourage you to review it periodically.
Terms and conditions for using our services
By using GC Tech IT Solution services, you agree to the following terms and conditions.
Full payment is required before acceptance of goods or services.
After service commencement, no refunds (full or partial) will be issued.
You are responsible for safeguarding your account and password at all times.
GC Tech is not liable for any loss or damage caused by failure to maintain security.
You must not use our services for illegal activities, including copyright infringement.
Your stored data (surveys, campaigns, mailing lists) remains accessible as long as your account is active.
Sending unsolicited emails to unknown recipients will result in immediate account termination. We cooperate with legal authorities and may disclose user details involved in SPAM or illegal activities.
We are not responsible for damages to your system or data loss resulting from service use.
We make reasonable efforts to protect your business and technical data confidentiality.
Purchasing our services does not grant a software license; it is a service agreement. By engaging with GC Tech, you agree to these terms, which apply to all orders and quotations.
Our policies for returns, exchanges, and refunds
Please contact us at [email protected] prior to sending any returns/exchanges back to us.
All returns/exchanges must include any accessories, documentation, etc., that were originally shipped with the product.
If your return/exchange includes batteries, please contact us for details on proper shipping procedures.
Returns/exchanges may take up to 2 weeks to process, not including shipping times.
You are responsible for return shipping charges that are not related to a defective product.
Returns are only accepted within 7 days of the date of purchase. To be eligible for a return, your item must be unused and in the same condition that you received it, including its original packaging.
To return your product, please contact us at [email protected]. A receipt or proof of purchase is required. You will be responsible for shipping costs. If the product is received in unused and undamaged condition, we will process your refund.
Certain products, such as gift cards and downloadable software, are non-returnable. These items are identified on the website at the time of purchase. Please do not send your purchase back to the manufacturer.
If you believe you have received a defective product, please contact us at [email protected] within 7 days of purchase.
To process an exchange, we require your order number, a description of your setup (including photos if available), and any other relevant details.
If the defect is due to a manufacturer error or faulty materials, we will repair or exchange the product. If repair or replacement is not possible, a refund may be issued.
Once your return is received and inspected, we will notify you via email about the approval or rejection of your refund.
If approved, the refund will be processed, and a credit will be issued to your original payment method within a certain number of days.
Virtual products (WhatsApp Credits, Line Credits, Email, etc.) are non-refundable under any circumstances. Sale items are also non-refundable.
Check your bank account again.
Contact your credit card company, as it may take some time before the refund is posted.
Contact your bank, as processing times can vary.
If you have done all of the above and still have not received your refund, please contact us at [email protected].
You are responsible for paying shipping costs for returning your item. Shipping costs are non-refundable.
If you receive a refund, any shipping costs paid by GC Tech will be deducted from the refunded amount.
Contact us for any inquiries about our policies
T2A-13A-05, The 3 Towers,
Jalan Ampang, 50450 Kuala Lumpur
